Terms and Conditions 2021
‘Conditions’ means these terms and conditions and any special product conditions. ‘Personal Information’ means the details provided by you on registration. ‘We/Us’ means Rebecca Cole-Coker trading as Pink House by Rebecca Cole. You/Your’ means clients or prospective clients of the Pink House by Rebecca Cole. ‘Website’ means the website located at http://www.pinkhousebyrebeccacole.com or any subsequent URL that may replace it.
The client is provided with access to the Pink House by Rebecca Cole Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Acceptance and Returns
Fabric and wallpaper orders should be inspected upon receipt of delivery. Pink House by Rebecca Cole must be notified in writing within 5 working days if the fabric/fabrics or wallpaper/wallpapers are not in accordance with the written order or if they are damaged or defective. Claims or returns for faulty fabrics or wallpapers cannot be made once they have been cut or hung. Returns are at the discretion of Pink House by Rebecca Cole. Returns can be subject to a 20% restocking fee and incurred courier charges chargeable to the Client.
Trade and retail prices can be quoted for fabrics and wallpapers and are valid for 6 weeks. Prices are subject to yearly review and changes. Quotes will be honoured for a 6-week period. Delivery prices are charged in addition to product prices. UK delivery costs are set for lengths up to 10m. UK orders in excess of 10m and non-domestic orders are quoted on a case-by-case basis.
Confirmation of Order
All orders must be confirmed in writing. Pink House by Rebecca Cole cannot process fabric or wallpaper orders without written confirmation complete with an invoicing address, delivery contact name, address and telephone number. Design names and colourways must be stated along with the total quantity required. Please note that due to the hand-made artisan production methods used in creating the Pink House by Rebecca Cole products we cannot guarantee exact colour matching and pattern replication. Every effort will be made to match original samples as closely as possible by our artisans and ourselves. Slight variance and imperfections may occur in the colour and proportions in designs as a result of the hand-stitching, printing, weaving and dyeing processes used to create our products. In placing your order this risk is acknowledged and accepted.
Order Payment and Reserves
Reserves will be honoured for a 2-week period. Payment of invoice will be treated as confirmation of order and your approval of the details stated on your invoice supplied by Pink House by Rebecca Cole. Please note that your fabric will be on reserve for 2 weeks from the pro forma date. If payment is not received within that time, the Client will be notified. The fabric will be released into stock and the pro forma will be cancelled. Orders must be paid 100% upfront. For quantities of 30m or more that are printed or woven to order, we are happy to issue a non-refundable 50% deposit invoice; the balance of 50% must be paid prior to despatch from our warehouse. A delay in receipt of payment or confirmation of specifications will lead to a delay in the ready date for your order.
Changes to Your Order or Cancellation
Changes to your order are subject to production progress and must be requested in writing in line with the terms laid out in ‘Confirmation of Order’. If an order is taken from stock and has not been delivered, changes may be made. Please note, such changes are subject to stock position. Changes to orders cannot be accommodated if printing or weaving has commenced. Cancellation of orders cannot be accommodated if printing or weaving has commenced.
Cuttings for Approval (CFAs)
Pink House by Rebecca Cole has carefully selected artisan craftspeople to implement the unique quality that our designs command. Many of these manufactures employ traditional processes using naturally dyed yarns, mixing print colours by hand, and hand-weaving with natural fibres. Whilst rigorous quality control checks are performed, we cannot guarantee complete uniformity from batch to batch due to the traditional manufacturing techniques. Samples received by post or in showrooms can be cut from a different batch to your order. If your order is coming from stock, we recommend requesting a CFA from the batch from which your fabric or wallpaper is being cut. If your fabric or wallpaper is being woven or printed to order and you have a previous sample as a reference and a close match is required, we recommend sending this sample to us for issue to the printer or weaver as a reference.
Third Party Handling and Treatment of Fabric
Pink House by Rebecca Cole fabrics are not FR treated and will need be to be treated or interlined in order to comply with FR standard regulation. We recommend buying 1 metre/ 1 yard of fabric or wallpaper to issue for testingTerms and conditions